Refund policy

We have a 30-day return policy, which means you have 30 days (including weekends) after receiving your item to request a return.

If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition in which you received it, unused, with all labels, and in its original packaging, unopened. You’ll also need the receipt or proof of purchase. 

Each return will be dealt with on a case by case basis and the 'buyer' will pay for all return postage costs.  To start a return, you can use our Contact Us form or email us at elysianscentswaxmelts@gmail.com. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to return your package. Items sent back to us without first requesting a return will not be accepted.  You can always Contact Us with any return questions at elysianscentswaxmelts@gmail.com or message us via WhatsApp on 07915028410.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalised items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund back to you.